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Home > Help > Shipping and Returns
Shipping:
Shipping
is available worldwide. shipping rates, as well as available shipping
methods, will vary depending upon the size of your order and delivery
location. You can use the 'Estimate Your Shipping Costs' feature in your
shopping cart to see available options and associated costs. This
information will also be presented to you during checkout after you have
entered a shipping address.
Your
order should ship
in 5-7 business days, and you will receive an e-mail confirmation from
us once it has shipped. Please note your order may arrive in separate
boxes as we often use different distribution centers; this will NOT
increase your shipping charges.
***International Customers***
If you selected standard postal mail for your shipping method, it can take up to 8-10 weeks for delivery. While most customers receive their order within 3-4 weeks, this delivery time frame often depends heavily on the customs clearing process for your particular country. Additionally, the tracking number provided will not produce any results. Unfortunately, once your order leaves our country we have no further shipping information to provide. Please allow a full 10 weeks from the ship date to receive your order before initiating an inquiry.
All packages are shipped from the United States. Please be advised that your local government may assess international trade taxes or customs duties upon package arrival, which are not the responsibility of Monarch Watch. Contact your local customs office for more information.
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Returns/Exchanges & Refunds:
Returns & Exchanges
Within 30 days of receipt of your order,
you may return most items purchased in our store for a full product
refund or exchange for a different item/size. Please note S&H is
non-refundable unless the product was damaged or the wrong product was
sent to you. We will also pay the return shipping if the error was
ours.
If the item you are returning/exchanging
was a gift, please enclose the name and e-mail address of the person
who sent you the gift along with the reason for the return. We cannot
accept items that are returned more than 30 days after their confirmed
delivery, are not in their original condition and packaging, or are
missing parts. We cannot accept returns on any media (CD, Cassette,
Video, DVD, Software, etc.) that have had the protective plastic wrap
damaged or removed or if the security seal is broken.
Packing and Sending Your Return:
1. Pack the items along with the
packing slip (receipt) securely in a box. Your order number MUST be
included with the return to process your refund or exchange request.
2. Mail the package to:
MW Returns
c/o EPI Fulfillment
61 Clark Road North
Battle Creek, MI 49037
We recommend that you use a shipper
with delivery confirmation to ensure your package is received and your
refund/exchange processed.
Refunds
Refunds will be made via your original
payment method. Credit card refunds will be made within 10 business
days of receiving and approving your return. You will see this credit
on your credit card statement. Checks will be mailed to the billing
address on the original order along with a cover letter specifying the
return details.
We can only refund shipping costs if
the return is a result of our error or if the product was received
damaged. |
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